SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dreamcatcher Pendant (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dreamcatcherpendant.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
There are small defects torn nose and feather, and so everything is fine
amazing
Pleasant and well made dream catcher. The threads are durable, the feathers are not shredded. In the kit a bag with a string (which I safely sown because I did not understand what it was for =). Packing is cute.
Very Cute!
love it ty.
I loved it. Super delicate, good quality. Beautiful. And bring a pretty gift bag
excelent!!
hermoso
As in the picture!
Quality is good. Recommend store
It's just like in the picture and I get there real quick.
Very nice
Beautiful! arrived in about 4weeks to Czech republic. thank you!
I ordered an owl, looking exactly like the picture. Lovely colors, quality and sweet. Came to Israel in a month and a half.
Better than the pictures.
Very nice is super good, smaller than I thought, I delay shipping a lot and things are coming from one to one, they should improve that
Perfect gift as on picture, Fast shipping. Ordered 12th november, redieved 6rh november
The goods came in time. The quality is excellent. Bought for a little granddaughter
product as described
Quick shipping, absolutely beautiful, great packaging for gifts! Thank you!!!
Too beautiful, happy with my purchase.
Super
Product mayors condition. Recommend
For a gift, as described. Thanks
Super mignon
Thank you for the fast delivery. quality is super. rkomenduyu)
good thank you
Went a long time but came a little beautiful child to like
Slightly smaller than expected. But fastest delivery ever!! 9 days to Belgium. Top!!
Thanks a lot
Beautiful! My little children will enjoy it. I recommend these products and the store. Having in addition a package offered to make the gift is a sacred +
Beautiful
Love is beautiful and super fast!
As in the photo it's perfect
Great, so much better then in the picture. Nice quality
Very good, this will be a decoration for birthday party
Super!
So pretty!! And the quickest shipping. Less than 10 days! Thank you!
My girl liked it thanks
Order 28.05-came 10.06.19r. Dotarło whole, nothing oberwane. Nicely done. Myślałam that will be bigger, but most important that córce like. For the money I believe that worth.
The order arrived earlier than planned well protected in the packaging and as specified. Tienda. Very good quality/price ratio
Came quickly, in the suburbs for 10 days. Does not smell, in the playpen daughter the most it.