SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dreamcatcher Pendant (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dreamcatcherpendant.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Different from the photo)
Exactly as described
Quality leaves much to be desired... Everything hangs, falls off, although beautiful
Very cute
Decoration is cool. It came very quickly. Seller recommend.
super, thanks
Beautiful. The gitted person sas pleased of it.
Thank you very well my wife loved it.
The goods are worth their money
Beautiful thank you
Looks consistent with the photo
Ok, very good!
Very pretty!
Super beautiful, I was fascinated with the model and color
The goods arrived in Krasnodar for a month. Cute, but light at the expense of plastic. Item with a slight defect. Metal with a stone would look much more profitable!))
Looks nice.
5 weeks in Minsk. Cute necklace. I like it. Only when unpacking immediately fell cabochon. It is easy to glue, but it is unpleasant to fix new things. Just a little glue was put by the manufacturer
I loved. Thank you
Very beautiful.
In fact, more vivid
Very beautiful decoration, only stone single color without stains.
Pas Mal
I liked the decoration very much. Description accurate. I'm happy. Thank you
Lovely. Heavy. Carefully made. Recommend
The decoration looks even better than in the photo, original.
Very beautiful necklace
Thank you
Fast delivery to St. Petersburg, less than a month. I expected that it will be heavy and more. The pendant is almost weightless, neat. I liked it.
Cute necklaces. Delivery to Mo (Balashikha) exactly 3 weeks.
Original decoration, suspension length 42 cm, Stone is similar to natural, will be beautiful with summer dress
Beautiful necklace! Well done!
Item liked thanks store sent quickly
Very nice, just like the picture.
Super, good quality
Pendant good
Lovely piece of costume jewellery, nicer than the picture even. Took just over 2 weeks delivery to Canada. Wow!
Good
Very pretty; arrived quickly!
Beautiful. But the stone from the necklace was immediately separate. Apparently fell off during delivery.
He arrived quickly in spain. The necklace is gorgeous, it has a very cool mystic roll. Cool and original, it looks great. I bought the blue for gift and green for me. They're great and for the price they have. Super recommend, 100%!
The necklace corresponds to the description. It came intact in an ordinary postal package. The pendant itself with a stone is large, 5 cm in diameter. The necklace is light. Weave green threads and colored beads. Parcel tracked
Light but very beautiful beige color necklace, which is very versatile and fits almost any clothing, any style and any color. I got the product very high quality, took "on the test", in the basket put another 2-i will definitely order them.
Beautiful. I happy
The parcel came quickly. Put it in the mailbox. Packed in a puffy bag. The quality of the goods exceeded my expectations! I'm very happy! Despite the fact that the stone is not natural, it looks decent. I recommend both the product and the store.
The parcel liked, very beautiful, the color is a little different from that in the photo, the pendant liked, thank you