Refunds & Returns Policy

Please Read Carefully before buy, Refunds and Return policy-

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel, you must contact us within 12 hours. Once the packaging and shipping process started, it can no longer be dismissed.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like to a refund you can request one.

If you did not receive the product within the guaranteed time( 60 days not including 5-7 days processing) you can request a refund or a re-shipment. If you received the wrong items you can request a refund or a re-shipment. If you do not want the product you have received you may request a refund and you must return the item at your own expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of  dreamcatcherpendant.com (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of www.dreamcatcherpendant.com

*You can submit refund requests within 15 days after the delivery. You can do it by sending a message on Contact Us page with order related information.

If you approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 45 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different in products. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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555 California Street, Suite 4925, San Francisco, CA 94104
www.dreamcatcherpendant.com

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