SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dreamcatcher Pendant (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://dreamcatcherpendant.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came to Kharkov in less than a month. Well packed. The beads themselves are painted and some where the paint was rubbed, but in general very beautiful earrings. Convenient lock. Candle in the photo for scale
Earrings Super!
very nice bright colours
Beautiful
Gorgeous
The store is 100% reliable. I love that shop. very nice earrings. thanks
I’m in love with this item
Very beautiful earrings I liked very much. thanks AliExpress
Beautiful earrings!
Gorgeous!
nice
Beautiful earrings!! Just like picture. A little heavy but awesome
Products have arrived quickly Pleased with the earnings.
earrings are beautiful..long in length..
Love these earrings! They are so much nicer than I imagined.
Great store, so nice
Beautiful but heavy
Very happy just arrived my so-expected earrings weigh a little but nothing uncomfortable are accurate to the description they arrived intact are beautiful
Gorgeous earrings!
Very cute, thank you.
Beautiful super light
Quality is good, not very light, color is less bright than the store in the photo
Beautiful
it's extremely pretty. I love it. thank you so much. arrived early.
Gorgeous!
beautiful!!
Very cute
The hoops are beautiful, thank you.
Really good earrings! Extremely good and very pretty.
excellent quality!!! FYI: the errings are long
veeery accurate
I didn't get the parcel, but the store refund money, If you want to get the product always choose shipping with tracking (especially on the territory of Russia) - too many parcels without tracking disappear in Russian Post. Almost each time it means it was stolen by post workers. I cannot find a lot of different cheap parcels and I feel sorry for the sellers snd sorry that cannot get the products I like.
They are beautiful just like the photo
Beautiful
WOW!! The earrings are beautiful and are as long as I like. Thanks! :)
Beautiful. Without fasteners. Can and so wear... Put it in the mailbox.
Absolutely excellent condition and quality of each earring.
very nice only one the beads where gone on the green pair but they are beautiful
Very beautiful earrings, packed were very good, all the accessories are in place, or anything does not get out, the earrings were afraid that they would be heavy, but they are very light
Quite a beautiful item. I will be purchasing more, good quality
Beautiful & super fast shipping to the usa.
Everything, as in the description. Beautiful earrings, i recommend.
Very beautiful earrings! But came completely different, with marriage. This quality i did not like, especially i ordered them as a gift. The store is very sociable, quickly answers, offered many options to solve the issue. As a result, i'm waiting for new earrings. Very quickly sent the goods and sent a photo confirmation. Delivery of these earrings took somewhere 2 months to penza (russia). As soon as i get new-i will add a tip. I look forward to it! Thank you :)
super fast shipping, arrived before due date. really pretty, just misding one strand of beads. but unable to tell.
Product description accurate, but came with marriage. I advise the store to look the goods before shipping. It's a pity that marriage. The money was returned. The earrings themselves are beautiful and light. For the summer suitable for everything. But if they were without marriage. And so i advise the goods. The stars did not shoot.
Gorgeous Earrings. My Favorite. Very fast Shipping. Thank You
This is really nice. One of the beaded strings had come loose butbI was able to tie a knot.
This is very beautiful. will order more. Thanks to the store
In the moscow region for a month. Put it in the mailbox. Beads are bright, weaving is quite neat, the length of course for girls with a long neck. Slightly uncomfortable fastening-carnations. For such weight it would be necessary to lock or hook, i will redo.
Wow just wow. Such eye catcher earrings. I love them so do everyone see me wearing them. If you are into big and dangling earring, this one is made for you. Drop dead beautiful earrings. Thanks store for the quick shipping.
They’re very pretty and as described
look better than picture really expensive looking well made and long , great store arrived in about 10 days stateside...Good seller will order more ...
The most beautiful of all.