SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dreamcatcher Pendant (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dreamcatcherpendant.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not received the qrtigo. But the store soon returned the money. Very attentive.
Problems but solved by the store
Product delivery too slow
The goods came very quickly, 27.07 ordered 7.08 received, the packaging is a little mint but the goods are in integrity, a little noisy. After use, i will try to add a review of efficiency.
Correct description. The fan makes a little noise. But you get used to it. I 've been testing it for a couple of weeks. I guess in order for it to go perfectly it would have to be plugged in all day, and me when we're not home i don't have it plugged in. If he gets into a rush. Some mosquito or fly goes in, but little thing. Shipping in 15-20 days to spain
Quick delivery. Packaging is a bit messy but it is acceptable for the price. It's lighter than I though. I'll keep it on. For a few days and update here
Product received with well condition....started testing, hope it will be functional as described
No worries of order, but product deformed and broken in the package
Only problem was that product has been stopped at belgian custom, and I had to pay 11,43 € taxes + 22 € for administratives fees... but not your fault I presume. Thanks.
Arrived in 28 days, the I'm trying
It’s looks very cheap en low quality, but i hope it works
Shipping very fast. He's half-performing, able to catch some mosquito but. I 've tried more effective systems. It's kind of loud, to have him in the room at night.
Thank you, impeccable, delay on delivery
Works but no bugs trapped at the moment. No power supply provided
Thought it less would buzzing
Product as picture ..... We hope that functions
Conform to the description to have if these performances are at the appointment
feels cheap... all plastic allmost no suction have it on now for at least 2 days and hasn't caught anything! it doesn't zap anything it's only a fan with uv lights in the top part... wouldn't recommend buying
It remains only to test
And tested if it turned on and if. Just need to see if the mosquitoes go to the machine. Shipping took a week.