SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dreamcatcher Pendant (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dreamcatcherpendant.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
100% thanks nice job i recommended to a friends well done.
good quality I am very happy
Ok
The bracelet is excellent. My wife liked it. The only thing is that the bracelet is a little more than all the same for the female hand. And the parcel went for a long time (almost two months). Straight for the new year came, a gift of Santa Claus))
Came, received
Thank you all, the goods as in the photo
Very nice bracelet of good quality that corresponds to the photo and the dimensions. I recommend it THANK YOU
Good product and I arrive fast
Top
Guys!! Take it!! Quality is excellent! Shipping fast! Seller respect and success!!
Good quality
Great stuff
Today in the minibus a girl of 4 years asked her mother: "And if everyone ask God, he will deliver the parcel within 3 months"... with mom cried all over AliExpress. God, why is the package so long?
Excellent.
My teenage girl likes it much.
Chic bracelet, everything is super, came quickly to Cherepovets
Product Is Good .
Long had to wait but the goods are good
Polecam
Gorgeous
More than wonderful.
Oooochen Long walked
The store is very conscientious. Product description corresponds
Cool bracelet!
Quality is super. Everything corresponds to the description and pictures of the store. I recommend both the seller and the store.
Everything is fine, but it went well oooochen long
Very nice
Supe good! wery well!
Thank you store
I ordered 12 pieces. Belgorod has reached 20 days. In general, the quality is good. Best of all in view and on hand X, Eagle, leaf. Anchor and fish are not very, thin straps. But the price matches everything.
Cool bracelet, thank you!
Came very quickly Quality is good, for such a price Satisfied with the order
All good
Super praslet new 2019 year
Nice recommended product takes little but you have to have passion
Very good, exceeded expectations
Quality bracelet. I ordered it as a gift. Let's see how it will be worn)
Excellent bracelets, up to rb delivery month, super on hand look neat, the packaging is good, the fasteners are strong, ordered two bracelets, the store packed in one package and reduced the cost! Order uniquely from him!!!!
It is accurate as shown in the d is crypt, i arrive in 2 week after the order.
Purchased it for a gift...I’m a female with an 8 inch wrist & just fits so I’m hoping it will fits his wrist..& not sure about the clasped never seen one quite like that before but it worked...beautiful bracelet...came in nice lil’ bag.. do recommend...Thank you Seller & AliExpress!