SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dreamcatcher Pendant (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dreamcatcherpendant.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you all very quickly and efficiently!
Cool
Ordered 15.12.19 prishol order 02.01.20 packed in a bag with air studs, all whole, the description corresponds, thank you very much
Class!!
Super nice. Same as in the photo. I recommend them
Very beautiful same as photo, quality agreed to value, shipping took too long but it was worth it
Cute
Super
Very cool, such as
Beautiful, light, quality, very satisfied!
Very nice and these earrings are well made. I recommend this store and store.
3 weeks delivery to Irkutsk. I recommend
Earrings are cute, but I thought they were a little bigger
Olnosti corresponds to the description
For their money, excellent earrings, there are defects noticeable in the daily, but look expensive, fragile of course, but generally normal
Good earrings, thank you!! Well packed!
Stylish. For the whole evening, the ears are not tired.
Excellent earrings as in the photo
J AIMR bien
Perfect just like the description
Went several months to moscow, threw in the mailbox. Earrings fire, look super. But the second mount was missing.
The package has come on time, took away of mailbox, earrings look very stylish, not heavy, meet the description)
I thought the earrings are bigger, but i'm happy! Very good at such cost. It is very nice that there is additional protection on the earrings (i see it for the first time) allow the earrings not to be broken and do not pierce the package. We walked for a long time, but it was worth it.
Delivery to poland per month. Earrings in the living are even more beautiful. Thanks to the stores. Recommend
Very cool earrings. Beautiful, quite qualitatively made, stylish look. I will order still spare the same))) very quickly delivered. And the store is very responsive, all the questions were solved quickly and interested. I am delighted with the order!!! I recommend to everyone!!!
Short shipping to croatia, arrived in less than a month. Everything is fine
Very cute, light and stylish earrings. Made of heavy metal-do not bend. Mother-of-pearl inserts are most likely made of plastic (but in appearance of quality) the model is very interesting and exquisite. Delivery is true for more than a month, but, it's trifles.
Earrings like in the picture, sooo liked it. All joints are thin, most likely not very durable, but they are used several times, everything was perfectly done) delivery is fast.
The earrings are magical) i'm delighted! Sorry, it was very long, the day before the expiry of the term asked the store to extend the time sewn, which he kindly did)