SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dreamcatcher Pendant (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dreamcatcherpendant.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice! The charger is a very very slow charger but it works fine. My Note 10 plus needs 8 hours for a full charge.
Unfortunately, the front mirror panel is in scratches. Not large scratches, but there are a lot of them.
Very long shipping, quality is good
Very good. Not fast delivery. The store is very good I recommend!!!!
Thank you everything works. First, when charging, the clock blinked and did not charge the phone, I put another wire and everything became fine. Phone charges 100% iPhone 11
Everything works right
The watch is very light, shine, wireless charging charges the iPhone Xs, the instruction on the Russian, when transporting nothing broke, as a result, everything is like in the description, 5 stars.
Recommend. Compliant with description, shipping 24 days.
Hyper-fast delivered, works fine
The goods are satisfied. Hour and date set temperature shows (can not say correctly or not)
Top, very good and simple setup.
A great product. IPhone charging
Very long shipping, almost two months, alarm clock working
The alarm clock and size optimal marks ambient temperature pressure alarms illuminates the display I would have preferred that rimanesse always on, can holding that the face I still haven't tested all functions, X wireless charging and excellent proven several times and OK keeping in mind that the phone must be prepared. and arrived in 15 days Chinese Velocissimo X the standar. Everyway the board… sopratutto x double function
The article arrived in good condition and works properly
Working.
The article came well packed, and it looks good quality, I hope it works for me,
Fast shipment, fast delivery. Tested the clock and it’s alarm function. I was astounded to learn that this alarm clock has NO SNOOZE FUNCTION. Charging a phone just by putting it on the clock is marvelous. Nice product but due to non existing snooze function probably not recommended for everyone.
Something small, but it goes well and charges well Samsung S8
Packed well. The goods are whole. Everything works. Charging goes to iPhone 11 and 8 +. Cons: 1 when charging the smartphone, the clock indication flickers. 2 No alarm icon included. 3 No brightness adjustment of the glow of the clock. I got a green indication. Thank you.
I Am very satisfied with the watch. IS wonderful. TO charge the phone function works very well. Recommend using a good for a better working wireless charging function.
Quality is good. Track tracked. Delivery is fast, although now the workload is large due to sales. All as in the description. Wireless charging works well. I recommend the product and the store to everyone!
The clock is working, the phone is charging. It's okay for now.
The alarm clock is satisfied. True the store confused the color, ordered with green numbers, and came with white.
Very cool and stylish watch. Everything works.
The alarm clock is perfect and the wireless charging goes fine with the iPhone XR
Works, charges, 30% Galaxy laptop 9 charge 75 minutes
Very satisfied, thank you store highly recommend.
super
The watch went intact. Beautiful design, figures Green. The setup did not fully understand, although there is an instruction on the Russian, but with a strong accent. So everything corresponds to the declared. Shop and store recommend.
Terrific!! wireless charging well!
Very cute watch. with the setting a little tormented, but managed) wireless charging works on iPhone X, other phones do not see. overall satisfied with the product
very nice
Come Everything perfect tested and working right very happy with the product I recommend
cute, works well
It’s bright , and charges my phone perfectly.
Its super. I recomanded.
I arrive super fast (less than 30 days) and that's what I expected. No electric plug
Foarte tare. Incarca telefonul normal, nu fast charging, dar e destul ca oricum sta toată noaptea la încărcat. Merita.
Arrive very quickly two weeks cool thank you to the store and the article corresponds well...
It came very quickly a little more than two weeks, all the same as in the description.
got it . and very happy with it .will give more feed back later on
Merci
The very good product. I arrive very quickly the product
Light, almost weightless clock, comes with only USB wire and instruction with a writhing translation, but everything is clear in the setting, the phone charges, the only inconvenience that the clock should be included in the network. That is, one wire type Got rid (charging from the phone), and the other one was added (to the clock). Well, such a convenience
Very good and very fas deliverty. Thanks
The clock is cool, that's only the delivery is very long. The store extended the delivery time after opening the dispute.
Charging does not work, home four phones and not one does not charge
Thank you, good
Works very well and is compatible with a Samsung S7 edge
Arrived as described, looks great and high quality, recommended
Excellent cute… Works seamlessly. Arrived in short time. I am happy… Thank You store
Shipping to Poland around 3 weeks, all well packed, dotarło intact. Very easy to adjust the time. Charger works. Display clear. All OK.
In the days it makes me use it i can say it's fantastic at the moment. The best of the market in question of price quality. And wireless charging works properly.
Great product, it charges perfectly and weighs nothing.
Watch the ink unfavorable and too or lighter in surprise surprised it still works well and dock well the answer.
Perron
Good quality product, attractively the presents, all works like please, recommended!
In perfect condition, it weighs nothing. He arrived very quickly to canary islands
Charge perfectly, degrees and hour fine but the alarm doesn't work
Great as described. Works well. I recommend!!!!
Honor 10 does not charge
good
All okey, but it comes only with cable and not with plug. He arrived in 5 weeks.
It came very fast
Very good at
Very beautiful and practical to carry the phone via wireless and see the time anywhere Q is.
Product looking nice, although is very light. Still didn’t check wireless charging
Pretty alarm clock. The quality is ok. Seems to be working fine. Will update feedback if anything goes wrong
The first launch and narazie all works! Pack in 12 days to me dotarła;-)
Lataus toimi lompakkokuorenkin läpi. Sievä Kello JA lämpötila näyttö.
It came quickly-a week, maybe one and a half. Setting easy "after already configured, learned that there is a russian instruction)))" the phone charges-blinks the indicator. All super, store many thanks. 5 +
Veikia puikiai Telefona irgi krauna REKOMENDUOJU
The equipment looks excellent, it's decorative, time numbers are big and quickly charge my samsung s10 phone
Recommend all works consistent description
Good store, thanks for the coupon.