SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dreamcatcher Pendant (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://dreamcatcherpendant.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came in 3 weeks to Petersburg. Great! As in the picture! Slightly bent but easy to correct. Thank you!
Beautiful! Exact like The picture. I am very happy with it. Thank!
nice
very very good
Exactly as in the photo
The goods came for a month, packed not too reliably, while the case is stronger than expected. The feathers are bright, one only flew off, but the others hold tight enough. Corresponds to what is indicated in the picture. Acquisition is very satisfied!
Very quick and nice.
Bien
Beautiful מאד, big ומרשים
Mega polecam 10/10
Very beautiful Dream Catcher, thank you.
One of the most beautiful Dreamcatcher I have. Nice color combination. Luce where you put it. Same picture. He arrived soon with the others. Thank you, Mr. salesman.
Beautiful product! The description corresponds, very fluffy. Happy. The store is well done!
Just super! Very fast shipping! The store is clever! Answered the messages! Agreed to make a discount for 3 pcs! Very pretty Oude hung in a place! Cool!!!
Dazzling!!
Super quality I recommend
The catcher is excellent for such money. There is a claim for packaging. We need to come up with a strong package, because they crumble during transportation.
I'm delighted and in love. My first purchase on the page and very happy.
Beautiful, as in the description. Thank you
Very beautiful, as in the photo, good quality
Trop beau!
It's just a wonderful catcher orders.
Dazzling!
Order arrived really fast (10 days). The metal ring got a bit warped in transport but it was easy to fix. I love this big dreamcatcher, it's a nice decoration.
Very nice and fast shipping
Lovely!!
Top store, sent two traps
Excellent reward
Très Jolie :) merciiiii
The product corresponds to the description, i liked everything very much.
Too long delivery
beautiful! arrived little bit curved but i fixed it
Very, very nice...I’m really happy about the dream catcher :)! Thank you :)!
It's honestly better in person then the picture!! It's large and well made!! Arrived safely and in perfect condition. Beautiful!
Beautiful
ok
The product is really beautiful but the delivery lasted 3 months I even had to open a dispute because I thought it will never come
In the middle with different design, please request was used, feedbacks are well change design as well were shipped. Think more really dark navy! Still very 쁩.
Product really beautiful and makes a great figure!
Beautiful only 1 red bead was loose but it I called tighten again made further top